Frequently asked questions
Quick answers to common topics for ISPs.
Do I need RADIUS to start?
No. MikroTik API works out of the box. Use RADIUS only if your team requires centralized AAA.
How do tenants work?
Each request resolves a tenant using subdomain or an X-Tenant header. All models are scoped by tenant_id.
Which MikroTik versions are supported?
Tested on RouterOS v6 and v7, using API-SSL on port 8729 with least-privilege users.
How do payments confirm?
We support M-Pesa STK and C2B webhooks for instant confirmation. The hotspot flow also supports status polling.
Can I mix Hotspot and PPPoE?
Yes. Many ISPs run Hotspot for public access and PPPoE for home/SME customers within the same tenant.
Is there an on-prem option?
Yes. Contact us to discuss self-hosted or hybrid deployments with SLAs.